{"id":431,"date":"2024-12-02T16:08:30","date_gmt":"2024-12-02T15:08:30","guid":{"rendered":"https:\/\/www.etafast.org\/%e8%81%af%e7%b9%ab\/"},"modified":"2024-12-11T09:03:11","modified_gmt":"2024-12-11T08:03:11","slug":"%e8%81%af%e7%b9%ab","status":"publish","type":"page","link":"https:\/\/www.etafast.org\/zh-hant\/%e8%81%af%e7%b9%ab\/","title":{"rendered":"\u806f\u7e6b"},"content":{"rendered":"<style>\n.accordion-content {\n    display: none;\n    padding: 10px;\n    border: 1px solid #ccc;\n    border-top: none;\n}\n\n.accordion-header {\n    cursor: pointer;\n    padding: 10px;\n    border: 1px solid #ccc;\n    margin: 0;\nbackground-color:#fafafa;\nmargin-bottom:10px;\nborder-radius:3px;\npadding-right:50px;\nposition: relative;\nfont-size:110%;\n}\n.accordion-header .qs {\n\n}\n.arrow {\n    position: absolute;\n    right: 10px;\n    top: 10px;\n}\n\n.arrow-up {\n    transform: rotate(180deg);\n}\n<\/style>\n\n\n<script>\njQuery(document).ready(function(){\n    jQuery(\".accordion-header\").click(function() {\n        \/\/ Toggle the arrow direction of the clicked header\n        jQuery(this).children(\".arrow\").toggleClass(\"arrow-up\", !jQuery(this).next().is(\":visible\"));\n        \n        \/\/ Close previously opened content and reset their arrows\n        jQuery(\".accordion-content\").not(jQuery(this).next()).slideUp().prev().children(\".arrow\").removeClass(\"arrow-up\");\n        jQuery(\".accordion-content\").not(jQuery(this).next()).prev().find(\".arrow\").html(\"&#9660;\"); \/\/ Reset other arrows to down\n        \n        jQuery(this).next().slideToggle();\n        if(jQuery(this).next().is(\":visible\")) {\n            jQuery(this).find(\".arrow\").html(\"&#9660;\"); \/\/ Change to up arrow\n        } else {\n            jQuery(this).find(\".arrow\").html(\"&#9650;\"); \/\/ Change back to down arrow\n        }\n    });\n});\n<\/script>\n\n\n<div class=\"accordion\"><h4 class=\"accordion-header\"><span class=\"qs\">Is the payment refundable<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Yes. The payment is refundable before your service is provided to you. Please check the terms and conditions for more information<\/p>\n            <\/div><\/div><script type=\"application\/ld+json\">\n    {\n      \"@context\": \"https:\/\/schema.org\",\n      \"@type\": \"FAQPage\",\n      \"mainEntity\": [{\n        \"@type\": \"Question\",\n        \"name\": \"Is the payment refundable\",\n        \"acceptedAnswer\": {\n          \"@type\": \"Answer\",\n          \"text\": \"Yes. The payment is refundable before your service is provided to you. Please check the terms and conditions for more information\"\n        }\n      }\n      ]\n    }\n    <\/script>\n\n\n<h2>Customer support<\/h2><style>\n.accordion-content2 {\n    display: none;\n    padding: 10px;\n    border: 1px solid #ccc;\n    border-top: none;\n}\n            \n.accordion-header2 {\n    cursor: pointer;\n    padding: 10px;\n    border: 1px solid #ccc;\n    margin: 0;\nbackground-color:#fafafa;\nmargin-bottom:10px;\nborder-radius:3px;\npadding-right:50px;\nposition: relative;\nfont-size:110%;\n}\n.accordion-header2 .qs {\n            \n}\n.arrow2 {\n    position: absolute;\n    right: 10px;\n    top: 10px;\n}\n            \n.arrow-up2 {\n    transform: rotate(180deg);\n}\n<\/style>\n            \n            \n<script>\njQuery(document).ready(function(){\n    jQuery(\".accordion-header2\").click(function() {\n        \/\/ Toggle the arrow direction of the clicked header\n        jQuery(this).children(\".arrow2\").toggleClass(\"arrow-up2\", !jQuery(this).next().is(\":visible\"));\n            \n        \/\/ Close previously opened content and reset their arrows\n        jQuery(\".accordion-content2\").not(jQuery(this).next()).slideUp().prev().children(\".arrow2\").removeClass(\"arrow-up2\");\n        jQuery(\".accordion-content2\").not(jQuery(this).next()).prev().find(\".arrow2\").html(\"&#9660;\"); \/\/ Reset other arrows to down\n            \n        jQuery(this).next().slideToggle();\n        if(jQuery(this).next().is(\":visible\")) {\n            jQuery(this).find(\".arrow2\").html(\"&#9660;\"); \/\/ Change to up arrow\n        } else {\n            jQuery(this).find(\".arrow2\").html(\"&#9650;\"); \/\/ Change back to down arrow\n        }\n    });\n});\n<\/script>\n            \n            \n<div class=\"accordion2\"><h4 class=\"accordion-header2\"><span class=\"qs2\">I have not received any order confirmation.<\/span><span class=\"arrow2\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content2\">\n            <p>We start registering the service for you approximately 12 hours before the start of validity. In case of the start of validity on the same day, within 5 minutes of receiving payment.\n If you wish to receive the activation data immediately, you can start the registration immediately at the address we sent you in the first email. \nIt may happen that you do not receive an email confirming receipt of payment (for example, due to an incorrect email address). In such a case, please:<br \/> \n- please check your spam folder first<br \/> \n- if you still can&#39;t find any information from us here, try to find your order using the form above<br \/> \n- on the page you find, you can then correct your email address and track the status of your order<br \/><br \/> \n \nIf you are unable to find your order management address, please contact us at any time.<br \/> \n\n<br \/><a href=\"#cform\" onclick=\"document.getElementById('cform').style.display='';\">Contact customer support<\/a><\/p>\n            <\/div><h4 class=\"accordion-header2\"><span class=\"qs2\">I want to change my registration details<\/span><span class=\"arrow2\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content2\">\n            <p>We start registering the service for you approximately 12 hours before the start of validity. In the case of the start of validity on the same day, within 5 minutes of receiving payment.\nUntil then, it is possible to change the data via the order details page. You will find this address in every email you receive from us.\n\nIf you have not received an email confirming receipt of payment (for example, due to an incorrect email address), in this case, please:<br \/> \n- please check your spam folder first<br \/> \n- if you still can&#39;t find any information from us here, try to find your order using the form above (Order Status Check).<br \/> \n- on the page you find, you can then edit your details and track the status of your order<br \/> \n<br \/> If your order has already been processed, it is not possible to change any of the details. Please note that in case of incorrect details (especially the country of vehicle registration, license plate, validity date)#\n the vignette is invalid and the service must be purchased again.<br \/> \nThank you for your understanding.\n\n<\/p>\n            <\/div><h4 class=\"accordion-header2\"><span class=\"qs2\">The payment has been taken from my account, but I haven&#39;t received any email.<\/span><span class=\"arrow2\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content2\">\n            <p>As stated in our terms and conditions, we start processing the service as soon as the payment arrives in the system. There can be several reasons why the payment is not credited. From the fact that your banking institution sent the payment later to technical problems. Simply put, until we see the payment in our system, we do not consider the order to be completed on your part. We take all possible steps to correctly match all payments that arrive and the error rate is at the level of hundredths of a percent. If you do not receive an email with information that the payment has been received within a maximum of 1 hour after payment (please also check your spam folder), please contact us immediately. This is the only way we can ensure a smooth order process. Please note that we only start working on the order when the payment is received in the system, not by sending (or simply blocking the payment) on the customer&#39;s side. We are not responsible for any damage incurred before payment is received. Thank you for your understanding.<br \/><br \/><a href=\"#cform\" onclick=\"document.getElementById('cform').style.display='';\">Contact customer support<\/a><\/p>\n            <\/div><h4 class=\"accordion-header2\"><span class=\"qs2\">I have another question for you.<\/span><span class=\"arrow2\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content2\">\n            <p>If none of the answers meet your requirements, you can contact us at any time and we will be happy to assist you.<br \/><br \/><a href=\"#cform\" onclick=\"document.getElementById('cform').style.display='';\">Contact customer support<\/a><\/p>\n            <\/div><\/div><div id=\"cform\"><br style=\"clear:both;\" \/><h2>Email support<\/h2><script type=\"text\/javascript\">\n        function decodeEmail(encodedLocalPart, encodedDomainPart, indices) {\n            const localPart = atob(encodedLocalPart).split('');\n            const domainPart = atob(encodedDomainPart).split('');\n\n            \/\/ Reconstruct the email address using the provided indices\n            const originalLocalPart = indices.local.map(index => localPart[index]).join('');\n            const originalDomainPart = indices.domain.map(index => domainPart[index]).join('');\n\n            const email = originalLocalPart + \"@\" + originalDomainPart;\n            document.getElementById('email').innerText = email;\n        }\n    <\/script><p>To create a customer support request, you can send an email to the address below:<\/p><div style=\"text-align:center;padding:20px 0 50px 0;font-size:150%;\nfont-weight:bold;\"><a id=\"email-link\" href=\"\"><\/a><\/div><script>document.addEventListener(\"DOMContentLoaded\", function() {    const emailLink = document.getElementById(\"email-link\");    const obfuscatedEmail = \"gro.tsafate@troppus\";    const realEmail = obfuscatedEmail.split(\"\").reverse().join(\"\");    const randomString = Array.from({length: realEmail.length}, () => Math.random().toString(36)[2]).join('');    emailLink.textContent = randomString;    emailLink.href = 'mailto:'+realEmail;\n                    emailLink.textContent = realEmail;});<\/script><h2>WhatsApp support<\/h2><p>For quick response to your order-related questions, you can contact us on WhatsApp phone number (messages are free, you only pay for data within the internet connection).<\/p><div style=\"text-align:center;padding:20px 0 50px 0;font-size:150%;\nfont-weight:bold;\"><a href=\"https:\/\/wa.me\/447893938888\">+44 789 393 8888<\/a><\/div><h2>Customer support<\/h2><p style=\"text-align:center;color:#6ab400;font-weight:bold;\">Online support is available 24x7<\/p><p>To process your request more quickly, we ask you to provide your email address provided during registration, your vehicle registration number, and the date of your order. Thank you for your understanding.<\/p>\n<a style=\"display:block;width:100%;\ncolor:#fff;background-color:rgb(241, 23, 23);padding:10px 0;\nfont-size:120%;text-align:center;\" onclick=\"zE('messenger', 'open');return false;\" href=\"#\">Contact support<\/a>\n<!-- Start of Zendesk Widget script -->\n<script id=\"ze-snippet\" src=\"https:\/\/static.zdassets.com\/ekr\/snippet.js?key=fc8651a1-b5bf-4914-a59d-057a43523f5b\"> <\/script>\n<!-- End of Zendesk Widget script 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