{"id":441,"date":"2024-12-02T16:08:30","date_gmt":"2024-12-02T15:08:30","guid":{"rendered":"https:\/\/www.etafast.org\/persoana-de-contact\/"},"modified":"2024-12-11T09:03:14","modified_gmt":"2024-12-11T08:03:14","slug":"persoana-de-contact","status":"publish","type":"page","link":"https:\/\/www.etafast.org\/ro\/persoana-de-contact\/","title":{"rendered":"Persoan\u0103 de contact"},"content":{"rendered":"<style>\n.accordion-content {\n    display: none;\n    padding: 10px;\n    border: 1px solid #ccc;\n    border-top: none;\n}\n\n.accordion-header {\n    cursor: pointer;\n    padding: 10px;\n    border: 1px solid #ccc;\n    margin: 0;\nbackground-color:#fafafa;\nmargin-bottom:10px;\nborder-radius:3px;\npadding-right:50px;\nposition: relative;\nfont-size:110%;\n}\n.accordion-header .qs {\n\n}\n.arrow {\n    position: absolute;\n    right: 10px;\n    top: 10px;\n}\n\n.arrow-up {\n    transform: rotate(180deg);\n}\n<\/style>\n\n\n<script>\njQuery(document).ready(function(){\n    jQuery(\".accordion-header\").click(function() {\n        \/\/ Toggle the arrow direction of the clicked header\n        jQuery(this).children(\".arrow\").toggleClass(\"arrow-up\", !jQuery(this).next().is(\":visible\"));\n        \n        \/\/ Close previously opened content and reset their arrows\n        jQuery(\".accordion-content\").not(jQuery(this).next()).slideUp().prev().children(\".arrow\").removeClass(\"arrow-up\");\n        jQuery(\".accordion-content\").not(jQuery(this).next()).prev().find(\".arrow\").html(\"&#9660;\"); \/\/ Reset other arrows to down\n        \n        jQuery(this).next().slideToggle();\n        if(jQuery(this).next().is(\":visible\")) {\n            jQuery(this).find(\".arrow\").html(\"&#9660;\"); \/\/ Change to up arrow\n        } else {\n            jQuery(this).find(\".arrow\").html(\"&#9650;\"); \/\/ Change back to down arrow\n        }\n    });\n});\n<\/script>\n\n\n<div class=\"accordion\"><h4 class=\"accordion-header\"><span class=\"qs\">Plata este rambursabil\u0103?<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Da. Plata este rambursabil\u0103 \u00eenainte ca serviciul s\u0103 v\u0103 fie furnizat. V\u0103 rug\u0103m s\u0103 consulta\u021bi termenii \u0219i condi\u021biile pentru mai multe informa\u021bii<\/p>\n            <\/div><\/div><script type=\"application\/ld+json\">\n    {\n      \"@context\": \"https:\/\/schema.org\",\n      \"@type\": \"FAQPage\",\n      \"mainEntity\": [{\n        \"@type\": \"Question\",\n        \"name\": \"Plata este rambursabil\u0103?\",\n        \"acceptedAnswer\": {\n          \"@type\": \"Answer\",\n          \"text\": \"Da. Plata este rambursabil\u0103 \u00eenainte ca serviciul s\u0103 v\u0103 fie furnizat. V\u0103 rug\u0103m s\u0103 consulta\u021bi termenii \u0219i condi\u021biile pentru mai multe informa\u021bii\"\n        }\n      }\n      ]\n    }\n    <\/script>\n\n\n<h2>Asisten\u021b\u0103 pentru clien\u021bi<\/h2><style>\n.accordion-content2 {\n    display: none;\n    padding: 10px;\n    border: 1px solid #ccc;\n    border-top: none;\n}\n            \n.accordion-header2 {\n    cursor: pointer;\n    padding: 10px;\n    border: 1px solid #ccc;\n    margin: 0;\nbackground-color:#fafafa;\nmargin-bottom:10px;\nborder-radius:3px;\npadding-right:50px;\nposition: relative;\nfont-size:110%;\n}\n.accordion-header2 .qs {\n            \n}\n.arrow2 {\n    position: absolute;\n    right: 10px;\n    top: 10px;\n}\n            \n.arrow-up2 {\n    transform: rotate(180deg);\n}\n<\/style>\n            \n            \n<script>\njQuery(document).ready(function(){\n    jQuery(\".accordion-header2\").click(function() {\n        \/\/ Toggle the arrow direction of the clicked header\n        jQuery(this).children(\".arrow2\").toggleClass(\"arrow-up2\", !jQuery(this).next().is(\":visible\"));\n            \n        \/\/ Close previously opened content and reset their arrows\n        jQuery(\".accordion-content2\").not(jQuery(this).next()).slideUp().prev().children(\".arrow2\").removeClass(\"arrow-up2\");\n        jQuery(\".accordion-content2\").not(jQuery(this).next()).prev().find(\".arrow2\").html(\"&#9660;\"); \/\/ Reset other arrows to down\n            \n        jQuery(this).next().slideToggle();\n        if(jQuery(this).next().is(\":visible\")) {\n            jQuery(this).find(\".arrow2\").html(\"&#9660;\"); \/\/ Change to up arrow\n        } else {\n            jQuery(this).find(\".arrow2\").html(\"&#9650;\"); \/\/ Change back to down arrow\n        }\n    });\n});\n<\/script>\n            \n            \n<div class=\"accordion2\"><h4 class=\"accordion-header2\"><span class=\"qs2\">Nu am primit nicio confirmare de comand\u0103<\/span><span class=\"arrow2\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content2\">\n            <p>\u00cencepem \u00eenregistrarea serviciului pentru dvs. cu aproximativ 12 ore \u00eenainte de \u00eenceperea valabilit\u0103\u021bii. \u00cen cazul valabilit\u0103\u021bii \u00een aceea\u0219i zi, \u00een termen de 5 minute de la primirea pl\u0103\u021bii.\n Dac\u0103 dori\u021bi s\u0103 primi\u021bi imediat datele de activare, pute\u021bi \u00eencepe \u00eenregistrarea imediat la adresa pe care v-am trimis-o \u00een primul e-mail. \nSe poate \u00eent\u00e2mpla s\u0103 nu primi\u021bi un e-mail de confirmare a pl\u0103\u021bii (de exemplu, din cauza unei adrese de e-mail incorecte). \u00cen acest caz, v\u0103 rug\u0103m:<br \/> \n - te rug\u0103m s\u0103 verifici mai \u00eent\u00e2i folderul de spam<br \/> \n- dac\u0103 tot nu g\u0103si\u021bi nicio informa\u021bie de la noi aici, \u00eencerca\u021bi s\u0103 g\u0103si\u021bi comanda dvs. folosind formularul de mai sus<br \/> \n- pe pagina pe care o g\u0103si\u021bi, pute\u021bi corecta adresa de e-mail \u0219i urm\u0103ri starea comenzii dvs.<br \/><br \/> \n \nDac\u0103 nu g\u0103si\u021bi adresa de gestionare a comenzii, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi oric\u00e2nd.<br \/> \n#\n<br \/><a href=\"#cform\" onclick=\"document.getElementById('cform').style.display='';\">Contacta\u021bi serviciul de asisten\u021b\u0103 pentru clien\u021bi<\/a><\/p>\n            <\/div><h4 class=\"accordion-header2\"><span class=\"qs2\">Doresc s\u0103 \u00eemi schimb detaliile de \u00eenregistrare<\/span><span class=\"arrow2\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content2\">\n            <p>\u00cencepem \u00eenregistrarea serviciului pentru dvs. cu aproximativ 12 ore \u00eenainte de \u00eenceperea valabilit\u0103\u021bii. \u00cen cazul valabilit\u0103\u021bii \u00een aceea\u0219i zi, \u00een termen de 5 minute de la primirea pl\u0103\u021bii.\nP\u00e2n\u0103 atunci, datele pot fi modificate prin intermediul paginii cu detaliile comenzii. Ve\u021bi g\u0103si aceast\u0103 adres\u0103 \u00een fiecare e-mail pe care \u00eel primi\u021bi de la noi.\n#\nDac\u0103 nu a\u021bi primit un e-mail care s\u0103 confirme primirea pl\u0103\u021bii (de exemplu, din cauza unei adrese de e-mail incorecte). \u00cen acest caz, v\u0103 rug\u0103m:<br \/> \n - te rug\u0103m s\u0103 verifici mai \u00eent\u00e2i folderul de spam<br \/> \n- dac\u0103 tot nu g\u0103si\u021bi nicio informa\u021bie de la noi aici, \u00eencerca\u021bi s\u0103 g\u0103si\u021bi comanda dvs. folosind formularul de mai sus (Verificare stare comand\u0103).<br \/> \n- pe pagina pe care o g\u0103si\u021bi, pute\u021bi edita detaliile \u0219i urm\u0103ri starea comenzii dvs.<br \/> \n<br \/> Dac\u0103 comanda dumneavoastr\u0103 a fost deja procesat\u0103, nu este posibil\u0103 modificarea niciunui detaliu. V\u0103 rug\u0103m s\u0103 re\u021bine\u021bi c\u0103, \u00een cazul datelor incorecte (\u00een special \u021bara de \u00eenmatriculare a vehiculului, num\u0103rul pl\u0103cu\u021bei de \u00eenmatriculare, data valabilit\u0103\u021bii)#\n vinieta este invalid\u0103 \u0219i serviciul trebuie achizi\u021bionat din nou.<br \/> \nV\u0103 mul\u021bumim pentru \u00een\u021belegere.\n#\n<\/p>\n            <\/div><h4 class=\"accordion-header2\"><span class=\"qs2\">Plata a ie\u0219it din contul meu, dar nu am primit nici un e-mail<\/span><span class=\"arrow2\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content2\">\n            <p>Dup\u0103 cum se men\u021bioneaz\u0103 \u00een termenii \u0219i condi\u021biile noastre, \u00eencepem procesarea serviciului imediat ce plata ajunge \u00een sistem.Pot exista mai multe motive pentru care plata nu este creditat\u0103. De la faptul c\u0103 institu\u021bia dvs. bancar\u0103 a trimis plata cu \u00eent\u00e2rziere p\u00e2n\u0103 la probleme tehnice. Pur \u0219i simplu, p\u00e2n\u0103 c\u00e2nd nu vedem plata \u00een sistemul nostru, nu consider\u0103m comanda finalizat\u0103 din partea dumneavoastr\u0103. Lu\u0103m toate m\u0103surile posibile pentru a \u00eemperechea corect toate pl\u0103\u021bile care sosesc, ceea ce duce la o rat\u0103 de eroare de o sutime de procent. Dac\u0103 nu primi\u021bi un e-mail care s\u0103 v\u0103 informeze c\u0103 plata a fost primit\u0103 \u00een maxim 1 or\u0103 de la efectuarea pl\u0103\u021bii (v\u0103 rug\u0103m s\u0103 verifica\u021bi \u0219i folderul de spam), v\u0103 rug\u0103m s\u0103 ne contacta\u021bi imediat. Acesta este singurul mod \u00een care putem asigura buna desf\u0103\u0219urare a comenzii dumneavoastr\u0103. V\u0103 rug\u0103m s\u0103 re\u021bine\u021bi c\u0103 \u00eencepem s\u0103 lucr\u0103m la o comand\u0103 doar atunci c\u00e2nd plata este primit\u0103 \u00een sistem, nu atunci c\u00e2nd plata este trimis\u0103 (sau pur \u0219i simplu blocat\u0103) din partea clientului. Nu suntem r\u0103spunz\u0103tori pentru daunele survenite \u00eenainte de primirea pl\u0103\u021bii. V\u0103 mul\u021bumim pentru \u00een\u021belegere.<br \/><br \/><a href=\"#cform\" onclick=\"document.getElementById('cform').style.display='';\">Contacta\u021bi serviciul de asisten\u021b\u0103 pentru clien\u021bi<\/a><\/p>\n            <\/div><h4 class=\"accordion-header2\"><span class=\"qs2\">Am o alt\u0103 \u00eentrebare pentru dumneavoastr\u0103.<\/span><span class=\"arrow2\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content2\">\n            <p>Dac\u0103 niciunul dintre r\u0103spunsuri nu corespunde cerin\u021belor dumneavoastr\u0103, ne pute\u021bi contacta \u00een orice moment \u0219i vom fi bucuro\u0219i s\u0103 ne ocup\u0103m de dumneavoastr\u0103.<br \/><br \/><a href=\"#cform\" onclick=\"document.getElementById('cform').style.display='';\">Contacta\u021bi serviciul de asisten\u021b\u0103 pentru clien\u021bi<\/a><\/p>\n            <\/div><\/div><div id=\"cform\"><br style=\"clear:both;\" \/><h2>Suport prin e-mail<\/h2><script type=\"text\/javascript\">\n        function decodeEmail(encodedLocalPart, encodedDomainPart, indices) {\n            const localPart = atob(encodedLocalPart).split('');\n            const domainPart = atob(encodedDomainPart).split('');\n\n            \/\/ Reconstruct the email address using the provided indices\n            const originalLocalPart = indices.local.map(index => localPart[index]).join('');\n            const originalDomainPart = indices.domain.map(index => domainPart[index]).join('');\n\n            const email = originalLocalPart + \"@\" + originalDomainPart;\n            document.getElementById('email').innerText = email;\n        }\n    <\/script><p>Pentru a face o cerere de asisten\u021b\u0103 pentru clien\u021bi, pute\u021bi trimite un e-mail la adresa de mai jos:<\/p><div style=\"text-align:center;padding:20px 0 50px 0;font-size:150%;\nfont-weight:bold;\"><a id=\"email-link\" href=\"\"><\/a><\/div><script>document.addEventListener(\"DOMContentLoaded\", function() {    const emailLink = document.getElementById(\"email-link\");    const obfuscatedEmail = \"gro.tsafate@troppus\";    const realEmail = obfuscatedEmail.split(\"\").reverse().join(\"\");    const randomString = Array.from({length: realEmail.length}, () => Math.random().toString(36)[2]).join('');    emailLink.textContent = randomString;    emailLink.href = 'mailto:'+realEmail;\n                    emailLink.textContent = realEmail;});<\/script><h2>Suport WhatsApp<\/h2><p>Pentru o rezolvare rapid\u0103 a \u00eentreb\u0103rilor legate de comenzi, ne pute\u021bi contacta la num\u0103rul de telefon WhatsApp (mesajele sunt gratuite, pl\u0103ti\u021bi doar pentru datele din conexiunea la internet).<\/p><div style=\"text-align:center;padding:20px 0 50px 0;font-size:150%;\nfont-weight:bold;\"><a href=\"https:\/\/wa.me\/447893938888\">+44 789 393 8888<\/a><\/div><h2>Asisten\u021b\u0103 pentru clien\u021bi<\/h2><p style=\"text-align:center;color:#6ab400;font-weight:bold;\">Suportul online este disponibil 24x7<\/p><p>Pentru o procesare mai rapid\u0103 a solicit\u0103rii dumneavoastr\u0103, v\u0103 rug\u0103m s\u0103 furniza\u021bi adresa de e-mail furnizat\u0103 \u00een timpul \u00eenregistr\u0103rii, num\u0103rul de \u00eenmatriculare al ma\u0219inii \u0219i data comenzii. V\u0103 mul\u021bumim pentru \u00een\u021belegere.<\/p>\n<a style=\"display:block;width:100%;\ncolor:#fff;background-color:rgb(241, 23, 23);padding:10px 0;\nfont-size:120%;text-align:center;\" onclick=\"zE('messenger', 'open');return false;\" href=\"#\">Contacta\u021bi suportul<\/a>\n<!-- Start of Zendesk Widget script -->\n<script id=\"ze-snippet\" src=\"https:\/\/static.zdassets.com\/ekr\/snippet.js?key=fc8651a1-b5bf-4914-a59d-057a43523f5b\"> <\/script>\n<!-- End of Zendesk Widget script -->\n\n\n<script><\/script>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[],"tags":[],"class_list":["post-441","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"admin","author_link":"https:\/\/www.etafast.org\/ro\/author\/admin\/"},"uagb_comment_info":0,"uagb_excerpt":null,"_links":{"self":[{"href":"https:\/\/www.etafast.org\/ro\/wp-json\/wp\/v2\/pages\/441","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.etafast.org\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.etafast.org\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.etafast.org\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.etafast.org\/ro\/wp-json\/wp\/v2\/comments?post=441"}],"version-history":[{"count":1,"href":"https:\/\/www.etafast.org\/ro\/wp-json\/wp\/v2\/pages\/441\/revisions"}],"predecessor-version":[{"id":442,"href":"https:\/\/www.etafast.org\/ro\/wp-json\/wp\/v2\/pages\/441\/revisions\/442"}],"wp:attachment":[{"href":"https:\/\/www.etafast.org\/ro\/wp-json\/wp\/v2\/media?parent=441"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.etafast.org\/ro\/wp-json\/wp\/v2\/categories?post=441"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.etafast.org\/ro\/wp-json\/wp\/v2\/tags?post=441"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}